23/11: Information Technology Infrastructure Library (ITIL)

Category: Buz Words
Posted by: bagheljas
The Information Technology Infrastructure Library (ITIL) defines:
  • Organizational structure and skill requirements of an IT organization
  • Set of standard operational management procedures and practices to allow the organization to manage an IT operation and associated infrastructure

The operational procedures and practices are vendor independent and apply to all aspects within the IT Infrastructure.

ITIL's main objective is to align IT with the business. Therefore, business is the ultimately driver, not IT.

The current version of ITIL v3 introduced Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement as the core five texts.


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