You are currently viewing archive for November 2009
Category: Buz Words
Posted by: bagheljas
The Information Technology Infrastructure Library (ITIL) defines:
  • Organizational structure and skill requirements of an IT organization
  • Set of standard operational management procedures and practices to allow the organization to manage an IT operation and associated infrastructure

The operational procedures and practices are vendor independent and apply to all aspects within the IT Infrastructure.

ITIL's main objective is to align IT with the business. Therefore, business is the ultimately driver, not IT.

The current version of ITIL v3 introduced Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement as the core five texts.


The views expressed in the blog are those of the author and do not represent necessarily the official policy or position of any other agency, organization, employer, or company. Assumptions made in the study are not reflective of the stand of any entity other than the author. Since we are critically-thinking human beings, these views are always subject to change, revision, and rethinking without notice. While reasonable efforts have been made to obtain accurate information, the author makes no warranty, expressed or implied, as to its accuracy.